Frequently Asked Questions
Reservations & Visits
Do you accept walk-ins?
Yes! Walk-ins are welcome. For guaranteed availability, especially during peak hours (weekday evenings and weekends), we recommend calling ahead at 03-5296-0024.
Is a reservation required?
No, reservations are not required, but they are recommended. Walk-ins are accepted based on availability. During busy times, you may need to wait or return later.
How far in advance should I book?
Same-day reservations are usually fine for weekday mornings and afternoons. For evenings or weekends, booking a few hours to a day ahead is recommended.
What time should I arrive?
Please arrive at your scheduled time or a few minutes early. If you arrive more than 15 minutes late, we may need to shorten your session to accommodate other guests.
Can I cancel or reschedule?
Yes, please call us as soon as possible if you need to change your appointment. We appreciate advance notice so we can offer the slot to other guests.
Language & Communication
Do your staff speak English?
Our therapists are Thai nationals, and Japanese is our primary language. However, we have English menus and visual guides to help you choose your treatment. Basic communication about pressure preferences and problem areas is possible. Many international guests visit us without any issues!
How do I communicate my preferences?
We provide picture guides showing different body areas. You can point to where you want focus or indicate “stronger” or “lighter” with gestures. Our staff will check in with you during the massage to ensure your comfort.
Is there anything I should know about Japanese massage etiquette?
Just relax and enjoy! Unlike some Western spas, it’s common to remain quiet during the massage. However, please always communicate if the pressure is too strong or if you feel any discomfort.
What to Bring & Wear
What should I wear?
Come as you are! We provide comfortable relaxation wear for all guests. Business attire, casual clothes, or travel wear are all fine.
Do I need to bring anything?
No, we provide everything: relaxation wear, towels, shower amenities, and slippers. Just bring yourself!
Can I store my belongings safely?
Yes, we have secure storage for your belongings during your treatment.
Payment & Pricing
Do you accept credit cards?
Yes, we accept major credit cards including Visa, Mastercard, JCB, and American Express.
Can I pay with IC cards (Suica/Pasmo)?
Please contact us directly to confirm current electronic payment options.
Do I need to tip?
No, tipping is not customary or expected in Japan. Our prices include everything, and excellent service is standard!
Are the prices listed per person?
Yes, all prices are per person for individual treatments.
Are there any additional fees?
No hidden fees. The price you see includes tax and all amenities (relaxation wear, shower, etc.).
About the Massage
Is Thai massage painful?
Thai massage can range from gentle to strong. Our therapists will adjust to your comfort level. Please don’t hesitate to say “lighter please” or use the Japanese phrase “yowaku” (弱く) if needed.
What’s the difference between Thai massage and oil massage?
Thai Traditional Massage is performed clothed on a floor mat using acupressure, stretching, and compression techniques. Oil Massage is performed on a massage table using aromatic oils on bare skin for a more relaxing, gliding experience.
Which course should I choose as a first-timer?
For your first Thai massage experience, we recommend Course A (Thai Traditional Massage, 80 minutes). If you prefer a more relaxing experience with oils, try Course B (Oil Massage, 60 minutes).
Can I request focus on specific areas?
Yes! Let our therapist know if you have particular areas of tension, such as shoulders, back, or legs. They will adjust the treatment accordingly.
Can I choose my therapist?
You’re welcome to request a specific therapist when making a reservation, though availability cannot be guaranteed. Call 03-5296-0024 to inquire.
Who Can Visit
Can men visit alone?
Absolutely! We welcome all guests. Many of our regular customers are businessmen working in the Kanda/Otemachi area.
Is it suitable for couples?
Yes, couples are welcome. Please note that treatments are individual, but you can book appointments at the same time.
Are there age restrictions?
Massage services are for adults (18+).
Is it suitable for pregnant women?
For the safety of expectant mothers, we recommend consulting your doctor before receiving massage during pregnancy. Please inform us if you are pregnant when making a reservation.
Can I visit if I have injuries or health conditions?
Please inform us of any injuries, surgeries, skin conditions, or health issues when booking. Some conditions may require doctor’s approval or may affect which treatments are suitable. Conditions to mention include: recent injuries, high blood pressure, heart conditions, diabetes, skin conditions, or recent surgery.
Is it suitable for elderly visitors?
Yes, our therapists can adjust techniques for guests of all ages. Please mention any mobility concerns when booking.
Facilities
Are shower facilities available?
Yes! Clean shower rooms are available. Showers are included with oil massage courses and optional for other treatments.
Is there a private room?
Yes, we offer private treatment rooms. This is especially appreciated by female guests and those who prefer privacy.
Is the facility accessible?
Our salon is on the 3rd floor with elevator access. Please contact us if you have specific accessibility needs.
Hours & Timing
What are your business hours?
We’re open daily from 11:00 AM to 1:00 AM (25:00), including weekends and holidays.
Are you open on holidays?
Yes, we’re open every day including Japanese national holidays, New Year, and Golden Week.
What’s your busiest time?
Weekday evenings (6-9 PM) and weekends tend to be busier. For the best availability, try weekday mornings or early afternoons.
How long should I plan for my visit?
Plan for your treatment time plus about 15-20 minutes for changing and any shower time. For example, a 90-minute course typically requires about 2 hours total.
Location & Access
How do I find you?
Exit JR Kanda Station East Exit, cross the street, and look for the AT Building with our elephant mascot “Chan-kun” at the entrance. We’re on the 3rd floor.
Is there parking available?
We don’t have dedicated parking, but coin parking is available nearby. We recommend public transportation.
How far are you from Tokyo Station?
Just 2 minutes by JR train! Take the Yamanote or Chuo Line one stop to Kanda Station.
Health & Safety
What COVID-19 measures do you have?
We maintain strict hygiene protocols including: alcohol sanitizer at entrance, regular ventilation, sanitized treatment rooms between guests, and fresh linens for every guest.
How clean are the facilities?
Cleanliness is our priority. All treatment rooms are sanitized between guests, fresh linens and relaxation wear are provided for each guest, and our facilities are cleaned throughout the day.
Thai Traditional Massage Chang Thai
3F, AT Building, 2-7-3 Kaji-cho,
Chiyoda-ku, Tokyo 100-0004, Japan
30 seconds walk from JR Kanda St. East Exit
📞 Phone: 03-5296-0024
⏰ Hours: 11:00 AM – 1:00 AM (Open Daily, No Holidays)
